Друзья, я знаю, что многие из вас волнуются о том, что посылка с заказом долго идет, поэтому решила опубликовать официальное письмо от nzpost. Как всё официальное, оно содержит в себе много воды, но возможно, это письмо поможет снизить уровень тревожности.
Самое главное, что вы должны знать – из-за пандемии все почтовые службы работают в режиме перегрузки. Но посылки потихоньку движутся в правильном направлении и все вы обязательно получите свои заказы, надо терпеливо ждать.
Все посылки с оплаченными заказами я отправила до закрытия на карантин. В данный момент я отправляю ваши заказы с шерстью. Заказы станков, прялок, инструментария в режиме ожидания – ждем, когда новозеландские фабрики начнут функционировать.
Большая просьба отнестись с пониманием к данной ситуации и терпеливо ждать, я делаю всё возможное, но скорость доставки вашего заказа никак от меня не зависит.
Из Новой Зеландии с надеждой на лучшие времена,
Надя Грин Лидски
Hi Nadya,
As you’ll know, the Government has announced New Zealand will move out of Alert Level 4 lockdown at 11.59pm on Monday 27 April. We will hold at Alert Level 3 for 2 weeks, before Cabinet reviews how we are tracking and makes further decisions on 11 May.
The Government’s decision will allow many of you to get going again, provided you’re able to operate in a safe, contactless way. Delivery or pick-up must also be contactless.
When restrictions eased on essential businesses in Alert Level 4, parcel volumes increased dramatically, and we expect that to happen again as we move into Alert Level 3.
We’re used to managing highs and lows in our network, although COVID-19 is a challenge like we have never seen before. We are using our expertise to make sure we can keep processing and delivering in a safe way. We’re running extra shifts, using all available sites to process, sending local freight later, working with our delivery partners to accommodate overflow volume, looking at additional sites in key regions to increase processing and delivery capacity, activating our Peak plans (normally October) now in recognition of increasing volume and working with our customers to improve induction of product into the network.
Even with these measures in place, we can expect some delays to parcel delivery.
How you can help your customers get their parcels as quickly as possible;
If you have a backlog of parcels to send that you haven’t let us know about, please get in touch with your Business Manager and consider spreading what you lodge with us over a few days
Please let your customers know on your website there may be a slight delay in delivery of their items as we move into Alert Level 3. We will also communicate with parcel receivers through our communications channels so we can best support the number of queries to our call centre teams
If you have more than one pick-up each day, please hold any Local Freight for the last pick-up of the day and send any Forward Freight (freight going out of your local town) on earlier pick-ups
You can keep your customers up to date and manage delivery expectations with personalised delivery notifications. NZ Post can send your customers up to four notifications per parcel delivery. Please contact your Business Manager to get started with notifications, or visit the notifications web page. As a customer of NZ Post, email notifications can be sent at no cost or you can upgrade to SMS notifications on a paid basis*
Please check our frequently asked questions and answers. We’re updating this daily with all the latest information.
Thank you for your continued kindness, support and patience as we work through this together. We’re working as hard as we can to safely deliver for you, your customers and New Zealand.
If you have any questions, please don’t hesitate to get in touch.
Kind regards,
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Bryan Dobson
Chief Marketing Officer